Best service to date!!! My A/C went out. My warranty company assigned another company. The company they assigned did not call me back, I called them and they said they couldn’t come for 2 days. It was 90 degrees upstairs and unbearable. I called the warranty company and they reassigned flo-rite. They came out same day!!! They called as they were running abbot behind. They were courteous and professional. They got me up and running in a short time and then followed up 48 hours later ton make sure everything was good to go. I highly recommend them to anybody!!!
Flo-Rite is a real honest business that care for their clients and have awesome customer service . They understand that life happens.
Flo-Rite is very professional company that delivers quality service from the field techs to the office personnel. Marissa Flores is exceptional in that she is friendly, keeps you posted, follows through and thoroughly on your service call. Very personalized and service beyond comparison. Highly recommend.
FLO-RITE is exceptionally in quality and service. Things that made them stand out: They texted a picture of Javier so I would know who was coming and when he would arrive. Javier was easy going as well as professional. He inspected the space where a new furnace and AC would be set up. He sat down and explained all the options available. He explained about rebates by CPS and explained what would be done if I chose to go with them. I really appreciated the fact that he did not try the typical car salesman’s approach. The installers came on the date that I would be home. It didn’t take long for the installation to be done. They were careful to lay down a clothe so when they pulled the furnace it would cause too much of a mess. There was a few minor issues and I can tell you that the front desk was responsive to my questions. You can always tell the caliber of a person or a company on how they handle an issue. Marissa is amazing. She called and spoke with me going above and beyond the “normal” customer service. Juan came out to make sure everything looked great and I was happy with everything. He was friendly and he was a wealth of information. He had already filled out the CPS rebate form with their information so all I had to do was fill out my basic information. He was funny and easy going. I chose FLO-RITE because they have a great rating across the board with several different websites. The main reason is because this business is owned by a veteran, and it sounds like he has several veterans working for him. I am sitting in the comfort of my air conditioned home as the heat outside rises. Thanks to everyone at FLO-RITE for all that you have done, it is very much appreciated.
I would highly recommend Flo-Rite to everyone. They provide good old fashioned customer service by showing that they respect their customers and offer reasonable prices to boot !! From the time they entered our home to do the initial service call till the time the new system was in place and working they were very polite and informative. They took the time to explain why the previous system had broken down. They gave us the option to repair the old system or replace the system (and then they gave us 3 different systems to choose from) and took the time to explain the pros and cons of either doing the repair or replacing the system. They were very professional at no time did we feel they were trying influence our decision. We are impressed with the quality of their work and attention to detail during the installation process. The first day the new system was running we went from burning up to freezing in the house. I am very impressed on how much colder my home is now compared to before. I also appreciate the fact that the owner of Flow-Rite is a veteran and treats his fellow veterans with the same respect.
Great and quick service. Helped us get a replacement unit at a very affordable price. Super professional and easy to get in contact with when needed. Thanks!