5-stars, not a doubt about it. My technician, John De La Rosa was one of the best I’ve dealt with. Knew the right way to explain to me and took the time to help me understand if a part was worn or about to fail. Excellent customer skills and helped with understanding everything that he was doing. He graciously helped with the filter installation as I was not able to climb a ladder into the attic. An impressive young man.
To make an intelligent decision on buying a central air conditioner, I looked for info and recommendations on the internet. I found a web site chock full of information that belonged to a heating and air conditioning company (ASM) in California. They were certified to work on nearly all a/c units so they were not promoting any one particular brand. Their recommendations were based on their experience with units they sold and worked on. Their top pick (value for the money) was a Day & Night Performance series a/c. I had never heard of this brand but further reading revealed that it is made by the same company that owns Carrier. When I was done reading their blog, they had convinced me that I should buy Day & Night. I went to the D&N web site to find a dealer and there was only one within 100 miles: Flo-Right Mechanical located here in San Antonio. I looked at their customer reviews and BBB rating and found that they were judged a professional outfit that was highly thought of. It is owned by Frank Flores, an Air Force veteran, and his very competent employees are John and Omar. Frank was busy on a job so on Saturday, 3 Sep 16, I met with John who provided information on Day & Night and his experiences with that brand mirrored those of ASM. He worked up a proposal sheet to give me options and I picked the 16 SEER system; however, instead of a 10-year warranty like ASM said, I got a 12-year warranty because Flo-Rite has been granted an elite dealer status by D&N. On Wednesday morning, Frank showed up and started to demo the old system. Later he was joined by John and Omar who finished the removal and started on the installation of the new system. This was where it got tricky as the a/c and furnace closet space was built in 1979 when the units were much smaller. They came up with a creative solution to make everything fit. In my research, it was repeatedly stressed that the quality of the installation was important regardless of the brand. So how did I gauge quality? During the installation, they explained why they were doing various things. When people do little things well, it gives me confidence that the big things are done equally as well. As an example, John used a level when mounting a new electrical box on the house because he wanted it to look right. These little steps were not required but for me, they were a sign of professionalism that is the obvious hallmark of this company and its employees. I am very happy with the equipment and the first thing I noticed is how much more quiet it is, inside and out, than the old unit was. I could not be more pleased with the professional installation that Frank and his men did. I highly recommend Flo-Rite Mechanical as the company to choose as your HVAC contractor regardless of the brand you choose for your a/c.
My AC went out after 10yrs. I figured it would be about time for a new one. I called John Wayne, Airtron, lots of other big name businesses. They all came in trying to sell me a new unit without even looking at my current one. From $18,000 down to $10,000. I called Flo-rite Mechanical on a recommendation from a friend who swore by them. They came and physically looked at my unit by opening it up. The overall experience was a very pleasant ordeal. I wound up with a new unit installed at more than half the price of the other companies. Trust in this company as I have.
If you’re looking for a top notch HVAC service company, Frank and crew from Flo-Rite are who you are looking for. After contacting Flo-Rite, John came out to give me an estimate and arrived when he said he would. I needed a complete new system and after making the decision to go with Flo-Rite, they were able to order it and get it installed the next day. They did a really great job communicating with me and even worked with me on the price. I would definitely recommend Flo-Rite to anyone needing HVAC work.
Frank and his team did an excellent job replacing my worn out ducting. The ductwork they installed allows better airflow throughout my house and the A/C does not need to run as long. They quoted me a fair price and completed the work on time, they even cleaned up the mess when finished. I highly recommend FLO-RITE.
The Flo-Rite employees are respectful, quick and helpful. They gave us the best estimate for an entirely new system, answered our questions, and showed us everything about the new system. Wonderful company to work with. Thank you Flo-Rite.
Frank & his crew did an excellent job replacing our old a/c system with a new one. They were pleasant and professional and went “above and beyond” to make certain that everything was done to our satisfaction. I am very pleased with how the installation went and enjoying our new air conditioner. I definitely recommend them!
Flo-rite is the best company out there for any air conditioning problems you have they will be there for you and will give you great customer service.
I contacted my home warranty company when my A/C went out, after 5 days no one showed or called from either company. My neighbor had FLO RITE at her home so I contacted them also since she was satisfied. John walked and talked to me about my unit. Provided education on maintenance etc, but my unit was shot. I found him easy to talk to since he didn’t sell me anything but the truth. We even had a “what if” conversation where he was experienced enough in his field to tell me about the damages of cutting corners. I LOVE FLO RITE, my house is cooler, it was professionally equipped with the right materials and and I am happy for that. Oh and my cat is happier too.
The entire crew of Flo-Rite Mechanical were AWESOME! The installation crew was very knowledgeable and respectful. The owner and fellow veteran, Frank, and his Senior HVAC Analyst, John, were great to work with throughout every step of the process. My new 16 Seer Trane system has been installed by the best team I’ve experienced in many years. They were very meticulous and wanted to make sure that I received first class service. They also went above and beyond to repair and seal some improper ductwork that I had paid another company to do previously. This is a company that you can rely on and TRUST to do the right thing. Their pricing is very competitive and you get what you pay for. Their expertise is above reproach and second to none! Thanks for a great experience and education. I highly recommend them to anyone who values honesty, integrity and a hard work ethic.